FAQ

What you need to know, Practical information

  • Preparation

    How to brew EKATEA?

    Simmering water (90-95°C), 5 to 7 minutes. Longer for a stronger flavor.

  • Delivery

    Within 2 to 4 days

    Delivery in metropolitan France, tracked by email, free for purchases over €40.

  • Return

    14 days to change your mind

    Unopened products only, in accordance with food regulations.

Frequently Asked Questions

How do I prepare my EKATEA infusion?

Steep one sachet in simmering water (90–95 °C) for 5 to 7 minutes. For a more intense flavor, steep for a slightly longer time.

How should I store my teas?

Store your EKATEA tubes away from light and humidity in a dry place. Tightly sealed, they will retain all their aromas for several months.

Do your herbal teas contain caffeine?

No, kinkaliba and our infusions are naturally caffeine-free. They can be enjoyed at any time of day, even in the evening.

What are the delivery times?

We ship throughout mainland France within 2 to 4 working days after your order has been confirmed. A tracking number will be sent to you by email as soon as your package is shipped.